Terms and Conditions

I. General Provisions

These Terms and Conditions (hereinafter referred to as the “T&Cs”) set out the terms and conditions of the purchase contract (hereinafter referred to as the “Contract”) between the Parties: Rifetech s.r.o., company ID No: 05056896, with its registered office at Jiráskova 14, Litomyšl-Město, 570 01 Litomyšl (Czech Republic), acting as the seller (hereinafter referred to as the “Seller”), and the consumer acting as the buyer (hereinafter referred to as the “Buyer” or the “Consumer”). A consumer is any individual who, outside the scope of his/her/their business or profession, enters into a contract or has other dealings with the Seller.

 By placing an order for any product of the Seller, the Buyer acknowledges that the Buyer has read and understood the T&Cs as well as the Pre-Contract Disclosure in Section II, which form an integral part of the T&Cs, and that the Buyer accepts the version of the T&C that is valid and effective at the time the order is placed. A copy of the T&Cs will be included in the order confirmation, sent to the email address provided by the Buyer.

II. Pre-Contract Disclosure

The Seller confirms that charges for remote communication match the operators’ charges. The Seller requires payment of a deposit or the full purchase price prior to receiving the delivery of the goods and/or services by the Buyer.

The Seller does not enter into contracts or agreements involving recurring deliveries of goods and/or provision of services.

The prices of goods and services listed on the website of the Seller are displayed both inclusive and exclusive of VAT. The price of goods or services includes delivery costs.

Should the Buyer be a consumer, he/she/they shall have the right to withdraw from the Contract within fourteen days from the date of receiving the goods, unless stated otherwise below.

The Consumer shall not have the right to withdraw from the Contract:

for the provision of services already provided by the Seller with the prior express consent of the Consumer before the end of the withdrawal period;

for the supply of the goods that have been made to the Consumer’s specifications or personalised for his/her/their use.

Upon withdrawing from the Contract, the Consumer is responsible for the return shipping costs, particularly if the Contract was established via remote communication, and the goods are unsuitable for return by regular post due to their nature.

The Consumer shall be required to pay a pro rata share of the price upon withdrawing from the Contract for the provision of services that have already commenced.

Should the Consumer have any complaints, these can be submitted through the contact email of the Seller or alternatively, they can directed to the appropriate supervisory body or national regulatory authority.

III. Purchase Contract

1. Entering into the Contract

The Buyer may enter into the Contract by accepting the proposal to enter into the Contract via email communication with the Seller. The Seller shall confirm that the Contract has been entered into immediately through an informational email directed to the email address of the Buyer.

An attachment to the confirmation email shall include the latest version of the T&Cs. Any modifications to or termination of the Contract that has already been entered into shall be permissible only by mutual agreement of the Parties or based on legal grounds, unless otherwise stated in the T&Cs.

2. Delivering the Purchased Goods

Under the Contract, the Seller agrees to deliver the purchased goods to the Buyer and to transfer ownership of the goods to the Buyer, while the Buyer agrees to accept the goods and pay the purchase price to the Seller.

The Seller shall retain ownership of the goods and transfer it to the Buyer upon full payment of the purchase price by the Buyer.

The obligation of the Seller to deliver the goods is deemed fulfilled when the Buyer is enabled to take possession of the goods at the agreed location.

3. Transferring the Risk of Damage

The risk of damage shall be transferred to the Buyer upon receipt of the goods. The same shall apply if the Buyer does not take possession of, utilise and/or dispose of the goods even if the Seller has given the Buyer permission to do so.

An item is considered defective if the goods do not have the characteristics agreed upon by the Parties. The right of the Buyer arising from defective goods is based on a defect present in the goods at the time the risk of damage transfers to the Buyer, even if the defect becomes apparent later. The Buyer shall inspect the goods delivered as soon as possible after the risk of damage has been transferred, to verify their condition and characteristics.

Any damage to the goods occurring after the transfer of risk to the Buyer does not affect the obligation of the Buyer to pay the purchase price.

If the Buyer fails to accept or pay for the goods or services, the Seller shall have the right to sell the goods in an appropriate manner provided that the Buyer has been given a reasonable additional period of time to accept them.

4. Liability of the Seller

The Seller warrants that the delivered goods are free from defects at the time of acceptance. In particular, the Seller warrants that, at the time the Buyer accepted the delivered goods, they had the characteristics agreed upon by the Parties or, in the absence of an agreement, the specifications of the manufacturer and

that the delivered goods are suitable for the purposes for which such goods and services are usually used.

The Buyer shall have the right to make a claim for any defect occurring in the delivered goods within twenty-four months of their receipt, unless stated otherwise; however, this shall not apply to:

the goods sold at a lower price for the defect for which the lower price was established and agreed upon;

wear and tear of the goods caused by their normal use.

The Buyer shall not be entitled to claim for defects if he/she/they was/were aware of the defect before accepting the goods or if he/she/they was/were responsible for causing the defect.

5. Quality Guarantee

Under the quality guarantee, the Seller assures that the delivered goods will be fit for their normal purpose or retain their standard characteristics for a specified period.

The warranty period shall commence upon delivery of the goods to the Buyer.

IV. Withdrawing from the Contract

The Buyer (Consumer) shall have the right to withdraw from the Contract within 14 days, without giving any reason. The withdrawal period shall commence from the date the goods are received. The Buyer shall be deemed to have complied with the withdrawal period if the notice of withdrawal is sent prior to the end of that period. The withdrawal form is available on the website of the company www.rifetech.cz.

Upon withdrawal, the Buyer shall send back or hand-deliver the goods without undue delay and, in any event, no later than 14 days from the date of withdrawal, to the registered office of the Seller. The Buyer shall be deemed to have met the deadline if the goods are shipped within the 14-day time frame. The Buyer shall be responsible for covering all direct expenses incurred in returning the goods. The Buyer shall ensure that the goods are returned in their entirety, including all accessories, complete documentation, undamaged, clean and, if possible, in their original packaging, in the same condition and value as when they were received.

Upon withdrawal, the Seller shall refund all received payments to the Buyer without undue delay, and in any case, no later than 14 days from date of receiving the withdrawal notice. The Seller shall use the same payment method for the refund as the Buyer used to pay for the purchase, unless otherwise agreed by the Parties.

V. Price and Terms of Payment

All prices shall be negotiated individually for each transaction and shall form a part of the Contract. The agreed price with the Consumer, as confirmed in the order, is final and includes VAT and delivery costs.

Ownership of the goods shall remain with the Seller until they are paid for in full and accepted by the Buyer; however, the risk of damage shall be transferred upon receipt by the Buyer.

The Buyer agrees to pay a deposit in the agreed amount to initiate the production of the goods specified in the order.

The Buyer agrees to pay the Seller the full purchase price no later than at the time of receiving the goods. The payment is possible both in cash and in advance to a bank account.

VI. Personal Data Protection (GDPR)

By placing an order, the Buyer consents to the processing of his/her/their personal data and authorises the Seller (hereinafter also referred to as the “Data Controller”) to process the following information under Act No. 110/2019 Coll., on the Personal Data Processing (hereinafter referred to as the “Personal Data Processing Act”:

  1. first name(s) and surname(s) or company name;
  2. date of birth, company ID No.;
  3. place of residence or registered office and delivery address or correspondence address
  4. email;
  5. telephone number.

The processing of first name(s), surname(s), date of birth, company name, address, telephone number and email is required to enter into and execute the Purchase Contract as well as to identify the Buyer. The Data Controller will retain such data for a period of 10 years.

By consenting to the processing of personal data, the Buyer gives their explicit consent to the above processing. The Buyer may withdraw his/her/their consent at any time by sending an email to office@rifetech.eu with the statement: “I hereby withdraw my consent to the processing of my/our personal data.

Personal data shall be processed by the Data Controller. Personal data may also be processed by the following partners of the Data Controller:

  1. Active 24, the web hosting provider; or
  2. other providers or developers of web-based systems, services and apps used by the Company, such as: HorMart s.r.o.

Rights of rectification, erasure and access to the personal data of the data subject

Under the Personal Data Protection Act, the data subject has the right to:

  1. withdraw his/her/their consent at any time;
  2. request a summary of his/her/their processed personal data;
  3. request an explanation regarding the processing of his/her/their personal data;
  4. request a detailed report of his/her/their personal data as well as updates or corrections thereto;
  5. request the erasure of his/her/their personal data.
  6. If you have any concerns regarding compliance with obligations related to the processing of your personal data, you are advised to contact us or the Office for Personal Data Protection (Úřad pro ochranu osobních údajů).

VII. Terms of Delivery

The Seller agrees to hand-deliver the goods, along with all accessories, or have the goods, along with all accessories, delivered, to the Buyer upon completion of the production and full payment of the purchase price.

The Seller agrees to organise and cover the costs of delivering the goods.

The Buyer agrees to accept the goods upon delivery.

VIII. Warranty Terms

The Seller shall provide the Buyer with proof of purchase instead of a warranty certificate. A claim for any defect can be made starting from the date of receiving the goods by the Buyer. The warranty period shall be 24 months.

Claims for the defective goods shall be addressed to Náchodská 708/79, 193 00 Praha (Prague), Czech Republic. The shipment must contain: the claimed goods, proof of purchase, a detailed description of the defect and the up-to-date contact details of the Buyer.

The Buyer acknowledges that if the Buyer fails to deliver the claimed goods including all accessories received, the purchase price refunded to the Buyer in the event of Contract withdrawal will adjusted to account for the value of the missing accessories.

The Seller shall address the claim, including resolving the defect, without undue delay and no later than 30 days from the date the claim is lodged.

IX. Final Provisions

Any dealings and disputes arising out of or in connection with the Contract shall be governed and resolved in accordance with the laws of the Czech Republic.

The Terms and Conditions, including their appendices and amendments, are valid and effective as of 13 October 2024 and replace all earlier versions of the T&Cs